highbaji Privacy Policy — Your Information Is Safe With Us

What Information We Collect

We collect various types of information in order to create accounts, process transactions, and provide services on the highbaji platform. A detailed description of the information collected is provided below:

1.1 Registration and Identity Information

When creating an account, you provide the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only accounts for users aged 21 and above are approved)
• Email address
• Mobile number
• Preferred username and password

1.2 Identity Verification (KYC) Information

To ensure a safe and fraud-free environment and to comply with applicable regulations, highbaji may request the following documents for identity verification in specific cases:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (where applicable)

1.3 Financial Transaction Information

We collect the following information to process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account number (partial, not the full number)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Transaction date and time

1.4 Technical and Usage Information

When you use the highbaji platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Gaming history and preference information
• Session information collected through cookies and local storage

How Collected Information Is Used

highbaji uses collected information only for specific and legitimate purposes. The table below details the uses of information and their purposes:

We do not use your information for any unauthorized purpose. For promotional communications, you may withdraw your consent at any time and we will stop contacting you accordingly.

Data Storage and Retention

3.1 Retention Period

highbaji stores your personal information only for as long as it is necessary. Specifically:

• Information for active accounts is stored for the entire period the account remains active.
• Even after an account is closed, certain information (particularly financial transaction records) may be retained for the required period due to legal obligations.
• Information relevant to dispute resolution is retained until the dispute is resolved.

3.2 Location of Data Storage

highbaji's data is stored on secure servers. We use SSL encryption and modern security technology to keep data stored on servers protected. We follow industry-standard security practices to protect data from any unauthorized parties.

3.3 Data Deletion

After the specified retention period, or when there is no legal obligation to retain data, we securely delete or anonymise your information. If you request deletion of your data yourself, we will process it as quickly as possible within applicable legal limits.

Data Sharing With Third Parties

highbaji does not sell or rent your personal information. However, in specific circumstances we may share information with trusted third parties:

4.1 Payment Processors

Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers. These providers follow their own privacy policies and security standards.

4.2 Technology and Service Providers

Technology partners who assist in operating our platform (such as server hosting and security analytics) may access limited information under our strict data protection agreements. These partners may use the information only for the purpose of providing specific services.

4.3 Legal Obligations

If disclosure of information is required by law, court order, or a legitimate request from a government authority, highbaji will comply with that obligation. Where legally possible, we will endeavour to notify you in advance.

4.4 Business Transfers

If highbaji undergoes a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances, we will inform users in advance and ensure that the new authority also follows the same privacy standards.

Cookies and Similar Technologies

Cookies and similar technologies (such as local storage and session storage) are used on the highbaji platform to improve user experience and provide effective services.

5.1 Cookies We Use

• Essential Cookies: Essential for the platform's basic functionality. Used to maintain login sessions and for security verification.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to understand how users are using the platform and to improve services.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important platform features to not work correctly, such as maintaining login sessions.

For details on how to change cookie settings in popular browsers (Chrome, Firefox, Safari, Edge), please refer to the help section of the relevant browser.

Our Data Protection Measures

highbaji has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 Technical Protection

• SSL Encryption: All data exchanged between your browser and our servers is protected through SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is not stored directly — it is kept as a one-way cryptographic hash.
• Firewall and Intrusion Detection: Our servers are under continuous monitoring and protected by secure firewalls.
• Regular Security Testing: We conduct regular security assessments and tests.

6.2 Access Control

Access to your personal information is limited only to staff members who need it to provide services. All staff operate under strict confidentiality agreements and their access is logged.

6.3 Steps in Case of a Data Breach

If a data protection breach occurs for any reason, highbaji will take the necessary steps immediately. We will notify affected users as quickly as possible and put the required corrective measures in place to prevent such an incident from happening again.

Your Rights Over Your Information

highbaji believes that you should have full control over your personal information. Your rights are listed below:

7.1 Right to Access Your Information

You can request to know what information highbaji holds about you at any time. To make this request, contact us through our support chat.

7.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Our support team will update the information after verification.

7.3 Right to Delete Your Information

In certain circumstances you can request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete immediately.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving our promotional messages and newsletters at any time. To do so, let us know via our support chat or send an email to [email protected].

7.5 Right to Lodge a Complaint

If you believe that highbaji is using your personal information outside the scope of this policy, you have the right to contact us. We take every complaint seriously and try to respond in the shortest possible time.

Protection of Minors & Changes to the Policy

8.1 Protection of Minors' Information

highbaji provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor. Through age verification at registration, we ensure that only adults are able to use the platform.

If we become aware that a minor's information has been collected by mistake, we will delete that information immediately and close the associated account.

9.1 Changes to This Policy

highbaji reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify users in advance through the platform. Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We maintain an archive of previous versions, which is available upon request.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us. Our support team is ready to assist you 24 hours a day, 7 days a week.

Related Policies

To better understand our full set of policies, please also read the pages below:

• Terms & Conditions — The overall terms governing use of the service.
• Responsible Gaming — Guidelines for safe and responsible gaming.
• About Us — Learn more about the highbaji platform.
• FAQ — Answers to frequently asked questions.