For ages 21+

Responsible Gaming at highbaji — your safety is our priority

Gaming should be enjoyable, not stressful. highbaji provides multiple tools and resources to keep you in control at all times.

Safe and Responsible
Gaming Platform

Our Position

Why is responsible gaming important?

Online gaming and betting is an entertainment activity — and it stays enjoyable only when it remains within control. highbaji believes that every player's mental, financial and family wellbeing comes first. That is why we are always committed to building a culture of responsible gaming.

Gaming should never be treated as a source of income. It is purely a form of entertainment. If you feel that gaming is having a negative effect on your daily life, relationships or financial situation, please contact us immediately.

Only people aged 21 or over may create an account and play at highbaji. We follow an age verification process to keep minors safe from gaming.

21+

Age Verification

For adults only

You must be at least 21 years old to create an account and take part in gaming activities at highbaji. No transactions will be completed without age verification.

Need help?
Talk to us on 24/7 live chat

Protective Tools

highbaji's special features to keep you safe

We want to put tools in your hands that keep gaming safe and controlled at all times. You can activate each of the features below yourself.

Set a Deposit Limit

You can set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set it cannot be exceeded, keeping your finances under control.

Time Limits and Break Feature

Using the time-out feature you can temporarily deactivate your account for a set period — from 24 hours up to 30 days.

Self-Exclusion

If you find it difficult to control your gaming, you can use the self-exclusion option to close your account for a set period or permanently.

Activity and History Review

You can view your gaming history, transaction list and time spent at any time. This is the most effective way to understand your own habits.

Awareness Reminders

If you play for a long time, highbaji will automatically suggest taking a break. These reminders help you stay aware and in control.

Dedicated Support Team

Our 24/7 Bengali live chat support team is always here for you. Feel free to talk about any gaming-related concern.

Stay Alert

Recognise the signs of problematic gaming

The first step in responsible gaming is staying aware of your own behaviour. If the following signs appear, it is important to take a break and seek support.

⚠️ Do not ignore these signs

  • Repeatedly playing to recover lost money (chasing losses)
  • Borrowing money from family or friends to fund gaming
  • Lying to family about time or money spent on gaming
  • Skipping work, studies or family responsibilities to game
  • Feeling restless or anxious when not playing
  • Continuing to game despite financial difficulties
  • Multiple failed attempts to stop gaming

Healthy Gaming Tips

How to play responsibly?

  • Play only for entertainment — not in expectation of earning money.
  • Set a fixed budget before you play and stick to it.
  • Take regular breaks — do not play for long periods without stopping.
  • Do not try to recover losses by playing more.
  • Avoid gaming when you are feeling stressed or upset.
  • Keep your deposit limit and time-out feature active.
  • Spend time with family and friends — do not make gaming your main source of entertainment.

Step-by-Step Guide

How to use the protective tools?

After logging in to highbaji, you can activate the responsible gaming tools at any time by following the steps below from your account settings.

1

Log in to your account

Log in to highbaji with your username and password and go to the profile menu in the top right corner.

2

Open the "Responsible Gaming" settings

From the profile menu, select the "Responsible Gaming" option.

3

Set the limits you need

Set your deposit limit, session time limit or loss limit — whichever you need — and confirm.

4

If you want a time-out or self-exclusion

Let our support team know via live chat or email [email protected] — we will close your account within 24 hours.

5

Confirm the changes

Once the limits are in effect you will receive a confirmation message by email. The support team will help with any changes.

Age Verification

The 21+ age limit is strictly enforced

highbaji is a gaming and betting platform for individuals aged 21 or over only. We verify age through a national ID card or passport at the time of registration and before the first withdrawal.

If you believe someone you know who is a minor is using this platform, please let us know immediately via live chat. We will take swift action.

  • Age verification is mandatory at registration
  • KYC document verification before the first withdrawal
  • Suspicious accounts are suspended immediately
  • Use of parental filter software is recommended to protect minors

Financial Protection

Safe limits for deposits and withdrawals

To ensure financial security, the minimum deposit at highbaji is ৳300 and the minimum withdrawal is ৳1,000. These limits help protect you from overspending.

Withdrawals are generally completed within 15 minutes to 2 hours. Fast withdrawals give you full control over your funds.

  • Minimum deposit: ৳300 (all methods)
  • Minimum withdrawal: ৳1,000
  • Withdrawal time: 15 minutes – 2 hours
  • Payment methods: bKash, Nagad, Rocket, Upay, bank transfer

Get Help

Feeling overwhelmed? We are here

Gaming addiction is a mental health issue — there is no shame in it. The highbaji team is always by your side. If you feel that gaming is having a negative effect on your life, please reach out to us right now.

Our support team is available in Bengali 24 hours a day, 7 days a week. From self-exclusion requests to guidance on mental health support — we are ready to help with everything.

Ways to contact us

24/7 Live Chat (Bengali)
Click the chat icon at the bottom right of any page. Our trained team will assist you right away.
Email Support
[email protected] — send any responsible gaming request by email.

Within 24 hours of receiving a self-exclusion request, your account will be deactivated and no promotional communications will be sent during that period.

FAQ

Q&A on Responsible Gaming

Yes, a request to lower your deposit limit takes effect immediately. However, increasing a limit has a waiting period so you can reconsider your decision.

No. While self-exclusion is active, your account cannot be reopened before the set period ends. This is by design, to protect you.

No, not at all. highbaji is strictly for users aged 21+. We follow an age verification process to prevent minors from accessing the platform. Using parental control software on family computers or phones is strongly recommended.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a long-term or permanent decision that cannot be reversed before the set period expires.

highbaji does not provide professional mental health counselling on gaming addiction, but our support team can refer you to the right specialist services. We actively assist with self-exclusion and any other protective steps you need.

Any balance in your account before self-exclusion is activated will remain safe. Contact the support team to request a withdrawal — we will help return your funds.

Enjoy Safely

Play responsibly, enjoy the fun

Gaming at highbaji should always be an enjoyable experience — play slots, cricket betting or casino games in a safe environment.

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